Frequently Asked Questions

Will the changeover to ServiceMaster Clean Of North Peel be smooth?

With over 60 years of commercial cleaning experience, we have perfected transitioning new office cleaning contracts, With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.

What are your rates?

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost.

Do you supply everything required?

We supply all the labour, equipment and materials required to carry out the task within the agreed price

How do we pay you?

Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term.

What are your hiring practices?

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business.

Do all staff receive training and development?

All managers, supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.

Will we always have the same cleaner?

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Can you unlock/lock and alarm the building?

Since cleaning normally takes place outside of regular business hours, this is a regular service that we provide to all clients, large or small.

Can we contact you outside office hours in case of an emergency?

ServiceMaster Clean Of North Peel will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

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C.C.

The attention to detail and the follow up to any work that has been completed at the facility


Kim Jaspers Fayer

Always on time, staff is friendly and efficient. Job is always done to our satisfaction.


L.B.

Prompt service, polite and courteous staff and if there is a concern staff are quick to address it.


T.D.

quick and do a great job


Shirley Braunsar

Our premises are always professionally serviced. The technician; Mark is friendly, courteous, reliable and has always done an outstanding job. Kelly and Sheila always do a follow-up call the following morning and they as well are always friendly and courteous. Thank you to everyone!


Jane Newns

We found Service staff friendly and very efficient. Work was performed well, satisfied with results.


N.B.

Do a great job. Staff are very friendly and do whatever they can to make sure you are happy with the job done. It is a pleasure to deal with Paul. Great guy! Thanks ServiceMaster!


N.K.

always show courtesy and friendly, prompt, good job


Helena Rego

Comparable Quotes, Excellent Service, Satisfaction Guaranteed.


M.U.

Melissa is great and I appreciate all she does for us. Thank you.


Jim Bergsma

ServiceMaster does excellent work with the cleaning services we've required. They also provide the flexiblility to work around our sometimes varied work schedule. They always make sure to check with us afterwards to make sure we're completely satisfied. I highly recommend them.


Rafal Milicer

Very professional and costumer service oriented .


N.R.

Scheduled visits Follow up on work performed Special needs are handled


Z.S.

Reliable, cost-effective.


S.S.M.

professional, courteous, & consistant


S.D.

Great service, extremely nice people to deal with!


E.L.

Everything. Even after years of working together on cleaning issues Service Master never fails to confirm an appointment, meet a deadline or follow up within days of the project. No one is more thorough in their customer service.